E-commerce · Fraud & Operations

Returns & Fraud Triage Agent

Automated triage for return requests and fraud pattern flags

Screens incoming return requests against order history and known fraud patterns, auto-approving the clean majority and routing only the flagged exceptions to a human — instead of every request landing in the same queue.

Workato·Rules engine·Fraud pattern detection

Support teams spend their time on the returns that actually need a human judgment call.

A full runtime-flow walkthrough for this case study is coming soon.